DELIVERY

Please remember Silent goods is first and foremost a working studio. We are independent and only have a small team. We cannot, and do not aim to compete with the big brands with dedicated shipping warehouses - but we do promise to care about your business, package your goods very carefully, and do eveything we can so that your bag gets to you safely.

Having said that, we take pride in being prompt and the vast majority of orders are sent out next day and received in a timely manner.

Our prices are inclusive of all shipping related costs. You will not be required to pay any additional taxes and duties. Every shipment is fully insured against damage or loss in transit. We aim to send out all orders within 24 hours, but during busy shopping periods we may need an extra day. Orders placed on Saturdays and on Sundays will be dispatched the following Monday at the earliest.

IS SHIPPING FREE?

All of our goods are priced inclusive of shipping related costs. You will not be asked to pay anything additionally at checkout. 

HOW LONG DOES IT TAKE?

For UK, most parcels are  shipped with next day delivery. For most other countries, it will take an extra few days. If you live outside EU, please be aware that this does not account for the time that your parcel might spend at your local customs office.

WHICH COUNTRIES DO YOU SHIP TO?

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, USA and Vatican City.

WILL I BE CHARGED CUSTOMS FEES?

We provide a delivery duty paid (DDP) service for all countries outside of the EU, meaning all relevant local taxes and duties will be included in the price you have paid.

WHAT IF MY BAG GETS DAMAGED OR LOST IN TRANSIT?

We ensure all shipments are insured in full against theft and accidental damage. All  goods remain our property until payment has been received in full and the goods have been delivered or collected. We shall also be responsible for the goods up until the point the goods have been delivered or collected.

If you are worried that your goods have been lost at some point on their journey to you, please contact us within 14 days of placing your order. 

If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.

In the unlikely event your goods arrive damaged during shipping, please contact our team within 48 hours of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

If you believe there is a discrepancy in the contents of an order you have received, please contact our our team within 48 hours of the delivery.

Contact: shopkeeper@silentgoods.com

WHICH DELIVERY SERVICES DO YOU USE?

We ship to 52 countries worldwide using a combination of UPS, DHL and Royal Mail services. The specific service used depends on the destination and parcel size. The vast majority of deliveries are sent with UPS.

I AM IN A RUSH, CAN YOU HELP ME?

If you are in a rush, please let our shopkeeper know via shopkeeper@silentgoods.com and we will do our best to send your order as urgently as possible