Lifetime warranty

We believe in quality. Everything we make comes with a full warranty for the lifetime of the item. 

WHAT DOES THE WARRANTY COVER?

Our warranty covers all our leather goods against any material or manufacturing defects under responsible, normal conditions of use. Depending on the the fault, we will either repair or replace the item.

WHAT IS NOT COVERED?

The warranty does not cover natural aging of materials and normal wear and tear.

Although any damage caused by accident, abuse or improper care does not come under warranty, we will always endeavour to repair any such damage at a reasonable charge.

HOW TO MAKE A WARRANTY CLAIM?

Please get in touch with the studio directly via email.

Make sure to include detailed images and a clear description of the issue, so that we can come back to you quickly with a solution.

Each query will be assessed individually by our craft team and we will get back to you within 2 working days.

Contact: care@silentgoods.com