Lifetime Warranty
Longevity is a cornerstone of sustainability. Everything we make comes with a lifetime warranty against defects in materials and craftsmanship, even if the fault appears after years of use.
Our warranty covers all our leather goods against any material or manufacturing defects under normal conditions of use. Depending on the the fault, we will either repair or replace the item.
The warranty does not cover natural aging and normal wear and tear.
Although any damage caused by accident, abuse or improper care does not come under warranty, we will always endeavour to repair any such damage at a reasonable charge.
Please get in touch with the studio directly via email.
Make sure to include detailed images and a clear description of the issue, so that we can come back to you quickly with a solution.
Each query will be assessed individually by our craft team and we aim to get back to you within 2 working days.
Contact: care@silentgoods.com
